Privacy Policy

1. Introduction and Overview

LeadNod operates a platform that connects businesses with sales professionals for outsourced sales engagements. This Privacy Policy applies to all users of our services, including businesses seeking sales talent (referred to as "Clients"), sales professionals offering their services (referred to as "Sales Pros"), and visitors to our website who have not yet registered for our services.

We understand that you are trusting us with sensitive information about yourself and your business. We take this responsibility seriously and have implemented comprehensive measures to protect your data. This policy is designed to be transparent about our data practices so you can make informed decisions about using our services.

By using LeadNod's website, registering for an account, or using our platform services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with our data practices as described herein, please do not use our services. Your continued use of our platform constitutes your acceptance of this policy and any updates we may make to it.

This Privacy Policy should be read in conjunction with our Terms of Service, which govern your use of our platform. Certain terms used in this policy may be defined in our Terms of Service. Where there is any conflict between this Privacy Policy and our Terms of Service regarding privacy matters, this Privacy Policy shall prevail.

We encourage you to review this policy periodically to stay informed about how we are protecting your information. We will notify you of any material changes through our platform or via email to the address associated with your account.

2. Information We Collect

2.1 Information You Provide Directly

When you register for an account, create a profile, or use our services, you provide us with information directly. For Clients, this typically includes company name and business information, contact details including name, email address, phone number, and business address, industry and market information, sales requirements and project specifications, payment information for processing transactions, and any additional information you choose to share in your profile or communications.

For Sales Pros, the information collected includes personal identification information such as full name, email address, phone number, and mailing address, professional background including work history, education, certifications, and skills, performance data such as sales metrics, achievements, and track record information you choose to share, identification documents as needed for verification purposes, tax information necessary for payment processing and compliance, and portfolio materials including samples of work, references, and testimonials.

We also collect information you provide when you communicate with us through our platform messaging system, customer support inquiries, feedback and survey responses, participation in community forums or events, and any other interactions where you voluntarily provide information.

2.2 Information Collected Automatically

When you access our website or use our platform, we automatically collect certain technical and usage information. This includes device information such as your device type, operating system, browser type and version, device identifiers, and screen resolution. We collect log data including your Internet Protocol (IP) address, access times, pages viewed, links clicked, and the page you visited before navigating to our site.

We track usage patterns including features you use, actions you take within the platform, time spent on various pages, and your navigation patterns. Location data is collected in the form of general geographic location based on your IP address, and precise location if you grant us permission through your device settings. We also collect performance data such as page load times, error logs, and other diagnostic data that helps us maintain and improve our services.

2.3 Information From Third Parties

We may receive information about you from third-party sources and combine it with information we collect directly. These sources include identity verification services that help us confirm user identities, background check providers for Sales Pro verification with your consent, payment processors that share transaction and verification data, social media platforms if you choose to link your accounts or sign in using social credentials, and business information providers that supply company data for Clients.

We also receive information from our existing users when they refer you to our platform, from publicly available sources such as professional networking sites and business directories, and from marketing partners who may share information about potential users who have expressed interest in services like ours.

3. How We Use Your Information

3.1 Providing and Improving Our Services

We use your information to operate, maintain, and provide the features and functionality of our platform. This includes creating and managing your account, facilitating matches between Clients and Sales Pros based on requirements and qualifications, enabling communication between matched parties, processing transactions and managing payments through our escrow system, and providing customer support and responding to your inquiries.

We analyze how users interact with our platform to identify areas for improvement and develop new features. This includes understanding which features are most valuable to users, identifying friction points in the user experience, testing new features and improvements, and making data-driven decisions about product development.

3.2 Personalization and Recommendations

We use your information to personalize your experience on our platform. For Clients, this means recommending Sales Pros whose skills and experience align with your stated requirements, providing relevant content and resources based on your industry and interests, and customizing your dashboard to show the most relevant information. For Sales Pros, personalization includes matching you with opportunities that fit your expertise and preferences, suggesting profile improvements that may increase your visibility, and providing insights into market trends relevant to your specializations.

3.3 Communication

We use your contact information to communicate with you about your account and our services. This includes sending you service-related notifications such as account verification, password resets, and important updates about your engagements. We send transaction confirmations and payment notifications, customer support responses, and marketing communications if you have opted in to receive them. We also provide updates about new features, policy changes, and other important information affecting your use of our services.

3.4 Safety and Security

Protecting our users and platform is a priority. We use your information to verify user identities and prevent fraudulent accounts, detect and prevent abuse, fraud, and other harmful activities, enforce our Terms of Service and community guidelines, investigate potential violations and respond to legal requests, and protect the rights, property, and safety of LeadNod, our users, and the public.

3.5 Legal Compliance and Business Operations

We may use your information as necessary to comply with applicable laws, regulations, and legal processes, respond to lawful requests from government authorities, establish, exercise, or defend legal claims, and support our legitimate business operations including auditing, analysis, and reporting.

4. Information Sharing and Disclosure

4.1 Sharing With Other Users

The core function of our platform involves connecting Clients with Sales Pros, which necessarily involves sharing certain information between parties. When you are matched with another user, we share profile information relevant to the potential engagement, contact information necessary to facilitate communication, and performance metrics and reviews that help parties evaluate fit. You have control over what information is included in your public profile and can choose what additional information to share during conversations and engagements.

4.2 Service Providers

We engage third-party companies and individuals to perform services on our behalf. These service providers have access to your personal information only as needed to perform their specific functions and are contractually obligated to protect your information and use it only for the purposes for which it was disclosed. Categories of service providers include cloud hosting and infrastructure providers, payment processors and financial service providers, identity verification and background check services, email and communication service providers, analytics and performance monitoring services, and customer support tools and platforms.

4.3 Legal Requirements and Protection

We may disclose your information when we believe in good faith that disclosure is necessary to comply with applicable law, regulation, or legal process such as court orders or subpoenas, protect and defend the rights, property, or safety of LeadNod, our users, or others, prevent potentially illegal activities or enforce our Terms of Service, respond to claims that content violates the rights of third parties, or protect against legal liability.

4.4 Business Transfers

If LeadNod is involved in a merger, acquisition, financing, reorganization, bankruptcy, or sale of company assets, your information may be transferred as part of that transaction. We will provide notice before your personal information is transferred and becomes subject to a different privacy policy. Any successor entity would be bound to honor the commitments we have made in this Privacy Policy, or will provide you with notice and an opportunity to opt out of the transfer of your personal information.

4.5 Aggregated and Anonymized Data

We may share aggregated or anonymized information that cannot reasonably be used to identify you. This includes aggregate statistics about platform usage, market trends and industry benchmarks, and anonymized data for research and analysis. This type of sharing helps us and our partners understand market dynamics and improve services without compromising individual privacy.

5. Data Security and Protection

We implement comprehensive security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Our security program includes technical, administrative, and physical safeguards appropriate to the sensitivity of the information we collect and process.

5.1 Technical Safeguards

Our technical security measures include encryption of data in transit using TLS/SSL protocols, encryption of sensitive data at rest using industry-standard encryption algorithms, secure authentication mechanisms including support for two-factor authentication, regular security assessments and penetration testing, intrusion detection and prevention systems, automated monitoring for suspicious activities, and regular security patches and updates to our systems.

5.2 Administrative Safeguards

We maintain administrative controls including strict access controls limiting employee access to personal data on a need-to-know basis, regular security awareness training for all employees, comprehensive security policies and procedures, incident response plans for potential security breaches, background checks for employees with access to sensitive information, and vendor security assessments for third-party service providers.

5.3 Physical Safeguards

Physical security measures include hosting our infrastructure in secure data centers with restricted access, environmental controls and redundancy to prevent data loss, secure disposal procedures for hardware and documents containing personal information, and access controls for any physical facilities where data may be processed.

5.4 Your Role in Security

While we work hard to protect your information, security is a shared responsibility. We encourage you to use a strong, unique password for your LeadNod account, enable two-factor authentication when available, keep your account credentials confidential and do not share them, log out of your account when using shared or public devices, notify us immediately if you suspect unauthorized access to your account, and keep your contact information up to date so we can reach you about security matters.

6. Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. The specific retention periods vary depending on the type of information and the purposes for which it is used.

Account information is retained for the duration of your active account plus a reasonable period afterward to allow for account reactivation or address any outstanding matters. Transaction records are retained for seven years as required by financial regulations and tax laws. Communication records are retained for the duration of the relevant engagement plus three years for dispute resolution purposes.

Performance data and reviews are retained as long as they remain relevant and useful for the platform, though users can request removal in certain circumstances. Technical logs are typically retained for 90 days for security and troubleshooting purposes, though security-related logs may be retained longer.

When personal information is no longer needed, we securely delete or anonymize it. In some cases, we may retain anonymized versions of data for analytical purposes even after the original personal information has been deleted.

7. Your Rights and Choices

We respect your rights regarding your personal information and provide you with meaningful choices about how your data is used. Depending on your jurisdiction, you may have some or all of the following rights:

7.1 Access and Portability

You have the right to access the personal information we hold about you and receive a copy of your data in a structured, commonly used, machine-readable format. You can access much of your information directly through your account dashboard, and you can request a comprehensive export of your data at any time.

7.2 Correction

You have the right to request that we correct any inaccurate personal information we hold about you. You can update most of your information directly through your account settings. For information that cannot be changed directly, please contact our support team.

7.3 Deletion

You have the right to request deletion of your personal information in certain circumstances. We will delete your information unless we need to retain it for legitimate business purposes or legal compliance. Please note that some information may persist in backup systems for a limited time even after deletion is processed.

7.4 Restriction and Objection

You have the right to restrict our processing of your personal information in certain circumstances, and to object to processing based on legitimate interests. We will honor your objection unless we have compelling legitimate grounds that override your interests or need the information for legal claims.

7.5 Marketing Communications

You can opt out of marketing communications at any time by clicking the unsubscribe link in any marketing email, updating your communication preferences in your account settings, or contacting us directly. Please note that even if you opt out of marketing communications, we may still send you transactional and service-related messages.

7.6 Exercising Your Rights

To exercise any of these rights, please contact us using the information provided in Section 13. We will respond to your request within the timeframes required by applicable law. We may need to verify your identity before processing certain requests to protect your privacy and security.

8. Cookies and Tracking Technologies

We use cookies, web beacons, pixels, and similar technologies to collect information, personalize your experience, and understand how our services are used. This section explains what these technologies are and how we use them.

8.1 Types of Cookies We Use

Essential cookies are necessary for the website to function properly. They enable basic features like page navigation, access to secure areas, and remembering your preferences. These cookies do not collect personal information for marketing purposes and cannot be disabled without impairing website functionality.

Performance cookies help us understand how visitors interact with our website by collecting information about pages visited, time spent on pages, and any error messages encountered. This information is aggregated and anonymous, helping us improve our website's performance.

Functionality cookies allow the website to remember choices you make and provide enhanced, more personal features. They may be used to remember changes you make to text size, fonts, and other customizable parts of web pages.

Targeting and advertising cookies are used to deliver advertisements relevant to you and your interests. They also help measure the effectiveness of advertising campaigns. These cookies remember that you have visited our website and may share this information with advertising partners.

8.2 Managing Cookies

Most web browsers allow you to control cookies through their settings. You can set your browser to refuse all cookies or to indicate when a cookie is being sent. However, some features of our website may not function properly if cookies are disabled. You can also manage your cookie preferences through our cookie consent tool, accessible through the cookie banner or our website footer.

8.3 Do Not Track

Some browsers have a Do Not Track feature that sends a signal to websites requesting that your browsing activity not be tracked. Our website does not currently respond to Do Not Track signals, but you can manage your tracking preferences through the methods described above.

9. Third-Party Services and Links

Our platform may contain links to third-party websites, applications, or services that are not operated by LeadNod. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party services you access through our platform.

We integrate with various third-party services to provide enhanced functionality. These integrations may involve sharing certain information with the third-party service. Before using any integration, we recommend reviewing the third party's privacy policy to understand how they will handle your information.

When you connect your LeadNod account with third-party services such as CRM systems, calendar applications, or communication tools, those services will have access to certain information from your LeadNod account as necessary to provide their functionality. You can manage and revoke these connections through your account settings.

10. International Data Transfers

LeadNod is headquartered in Cheyenne, Wyoming, United States, and we process and store information on servers located in the United States and other countries. If you are accessing our services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States and other countries where our servers are located or our service providers operate.

When we transfer personal information from the European Economic Area, United Kingdom, or Switzerland to countries that have not received an adequacy determination, we use appropriate safeguards to protect your information. These safeguards may include Standard Contractual Clauses approved by the European Commission, certification under recognized frameworks, or other legal mechanisms permitted by applicable data protection laws.

By using our services, you acknowledge that your information may be transferred internationally. If you have concerns about international data transfers, please contact us to discuss available options.

11. Children's Privacy

Our services are designed for business professionals and are not intended for children under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with personal information without your consent, please contact us immediately.

If we learn that we have collected personal information from a child under 18, we will take steps to delete that information as quickly as possible. If you have reason to believe a child has provided personal information to us, please contact us using the information in Section 13.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. When we make changes, we will update the "Last updated" date at the top of this policy.

For material changes that significantly affect how we collect, use, or share your personal information, we will provide prominent notice on our website and/or send you an email notification (if we have your email address). We encourage you to review this Privacy Policy periodically to stay informed about our privacy practices.

Your continued use of our services after any changes to this Privacy Policy constitutes your acceptance of the revised policy. If you do not agree with the updated policy, you should stop using our services and may request deletion of your account.

13. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

We aim to respond to all privacy-related inquiries within 30 days. If you are not satisfied with our response, you may have the right to lodge a complaint with your local data protection authority, depending on your jurisdiction.

For account-related support that is not specifically privacy-related, please contact our customer support team at [email protected] or through the help center in your account dashboard.

14. Jurisdiction-Specific Rights

14.1 California Residents (CCPA/CPRA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA). These include the right to know what personal information we collect, use, disclose, and sell, the right to delete your personal information subject to certain exceptions, the right to opt out of the sale or sharing of your personal information, the right to correct inaccurate personal information, the right to limit use of sensitive personal information, and the right not to be discriminated against for exercising your privacy rights.

LeadNod does not sell personal information as defined by the CCPA. We do not use or disclose sensitive personal information for purposes beyond what is necessary to provide our services.

14.2 European Economic Area, UK, and Switzerland Residents (GDPR)

If you are located in the European Economic Area, United Kingdom, or Switzerland, you have rights under the General Data Protection Regulation (GDPR) or equivalent legislation. These include the rights described in Section 7, as well as the right to lodge a complaint with your local supervisory authority, the right to withdraw consent at any time for processing based on consent, and the right to be informed of the existence of automated decision-making, including profiling.

Our legal bases for processing your personal information include performance of a contract when processing is necessary to provide our services, legitimate interests for business operations, security, and improvement of services, consent for marketing communications and optional features, and legal obligations for compliance with applicable laws.

14.3 Other Jurisdictions

Residents of other jurisdictions may have additional rights under their local privacy laws. We are committed to complying with applicable privacy laws wherever we operate. If you believe you have privacy rights not addressed in this policy, please contact us to discuss your specific situation.